Shipping is only available in the 48 contiguous states of America.
Pottery will be sent out via US Mail within five business days.
If for any reason you are not completely satisfied with your pottery you may receive a full refund of the pottery cost provided:
• You have a copy of the original receipt.
• It is within 30 days of the purchase date.
• It is in a sellable, undamaged, as new, condition.
Alternatively, you may visit the store for a refund or select something else, making price adjustments as necessary.
We aim to pack the pottery in a secure manner to avoid any damage.
However, a damaged pot may be received for the following reasons:
a) Rough handling during shipping
b) Manufacture. Although we inspect every piece, it is conceivable that a substandard pot may be received.*
c) Wrong piece(s) shipped.
If the pottery received falls into any of these categories then we ask that you e-mail Garnett Pottery explaining the source of dissatisfaction together with pictures of the pottery and a copy of the receipt.
Providing the purchase was made within 30 days your piece(s) will be replaced with free shipping.
Garnett Pottery reserves the right to give a full refund, including shipping costs, instead of a replacement, if it is believed that we cannot satisfy the customer with a replacement.
* Each piece is one of a kind and will vary a little, both in glaze finish and size. This variance is considered normal for hand made pottery provided it is not excessive.
Credit card details are not stored or recorded after the transaction.
Order details and e-mail will be kept confidential and will not be shared or sold to any third party.
Products, prices and anything else on this website may be subject to change without notice.
Every piece of pottery is 'one of a kind' and there is no guarantee that it will be exactly the same as the image.
We accept no liability for accuracy, timliness, performance, or suitability of the information and materials found or offered on this website for any particular purpose.
Any use of pottery on this website is entirely at your own risk, for which Garnett Pottery is not liable. It is the users responsibility to ensure that the pottery meets your specific requirements.
You may not create a link to this website from another website or document without the prior consent from Garnett Pottery Inc.
Unauthorized use of this website may give rise to a claim for damages and/or a criminal offence.